The Daily Blog
    07.20.17
    Quick Read:

    “When, if at all, should a mortgage lender or servicer be required to conduct business in a foreign language simply because the consumer has expressed a preference to communicate in a different language? Where does one draw the line in terms of both the number of languages and the scope of the tasks in which a lender should be prepared to conduct business at the request of the consumer? …[D]oes the consumer’s expressed language preference follow ownership of the loan or the mortgage servicing rights…?”

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